Renovation Contractor in Oshawa & Durham Region
The Cornerstone Certainty Stack
We finish on time, or we pay you. Literally. If we miss your completion date by even one day, $300 comes off your final invoice — automatically. No questions. No arguments. No chasing us for it.
Ask anyone who has lived through a renovation: the timeline slips, the crew stops showing up, and weeks turn into months with no consequence for the contractor at all. We decided to do the opposite. We put a number on our word and back it with our own wallet. If we miss the completion date we committed to, it costs us — not you. That single fact changes how a whole project gets run.
Miss the completion date and $300 per day comes straight off your final invoice. You don't apply for it or chase us — it's simply credited.
Why it matters: A guarantee you have to fight for isn't a guarantee. This one is automatic, so the accountability is real.
Your completion date is written into your signed proposal — not a vague "few weeks." If you approve changes that add work, the date moves with them, fairly and in writing.
Why it matters: You can only hold us to a date if there is one. We commit to a real one, up front.
"Finished" means your space is complete and usable for what it's meant for — the same milestone your final payment and warranty are tied to.
Why it matters: A clear finish line means no games about what "done" means. Everyone is measuring the same thing.
The On-Time Guarantee is made for full renovations — kitchens, bathrooms, basements, whole-home projects — where we commit to a completion date in your signed proposal and manage the schedule from demolition to handover. It applies to projects scheduled at 20 working days (about one month) or more with a contract value of $15,000 or greater. On smaller projects we give you an honest timeline — and our full price lock, daily cleanup, and 5-year warranty — but not a penalty clock. We reserve the guarantee for the substantial work where a committed date truly matters to your life.
We'll always be straight with you. The penalty covers delays that are within our control — our scheduling, our crew, our trades. It does not cover the things genuinely outside our hands: a change you ask for partway through, a hidden condition no one could see until we opened the wall (like asbestos or concealed water damage), a holdup on your end such as late material selections, or a supplier backorder we can't move. If any of those come up, we tell you the moment it happens. And because fairness runs both ways, the total credit is capped at 5% of your contract value — more than enough to keep us honest, without turning a tough stretch into a crisis for either of us.
You don't have to do anything. If we finish past your committed completion date for reasons within our control, the credit is calculated automatically and comes right off your final invoice. No claim form, no back-and-forth, no chasing us.
The completion date written into your signed proposal. If you approve a Change Order that adds work along the way, the date shifts to account for it — in writing, so you always know exactly what date we're held to.
The penalty covers delays we cause, not delays outside our control. If a project is held up by late material selections, late approvals, or site-access issues on your side, those days don't count toward the guarantee. We'll always flag it right away so there are no surprises and you can keep things moving.
If we uncover a concealed condition no one could see when we quoted — asbestos, hidden water damage, a structural surprise — the time needed to deal with it safely isn't counted as our delay. We stop, show you exactly what we found, and agree on the path forward before continuing.
Yes. The total on-time credit is capped at 5% of your contract value. In practice we're rarely anywhere near it — the cap simply keeps the guarantee fair and sustainable for a company that actually honours it, rather than one that promises something it could never pay.
Short projects don't have the schedule runway to absorb a surprise — one backordered part on a one-week job could turn into a penalty no contractor could fairly carry. So on small projects you still get an honest timeline, a locked price, daily cleanup, and our 5-year warranty — just not the penalty clock. On a full renovation it's different: we put a real completion date in your signed proposal and control the schedule end to end. That's where the guarantee lives — projects of 20 working days (about one month) or more and $15,000 or greater.
Anyone can promise to finish on time. We put $300 a day behind it. That's the difference between a contractor who hopes to be done and one who is accountable for it — and it's exactly what "We Deliver" is supposed to mean. Let's talk about your project and put a real date on the table.
Durham Region's trusted renovation contractor. Led by Mike Brock since 2017. We Listen, We Build, We Deliver.